Friday, July 26, 2013

Thanks to Courtney Symes, our AGHA Guest Blogger who ventured out on a project to research on top customer service tips for online retailers. She caught up with some great online retailers to gather their insights on what they think are some of the benefits customers enjoy from shopping online. This first post is part 1 of 4 of a series of entries based on her findings.

1.   Convenience – Shop 24/7 from the comfort of your couch

Alana Gray, co-owner of online homewares and home d├ęcor store, Florence and Albion says, “Shopping online is a convenience that works for busy people and many of the in-store benefits are now able to be mirrored in the online shopping environment. Questions that would otherwise be directed at a salesperson can be emailed, asked via a Contact Us form or via social media plus websites can add information to their product descriptions or FAQ’s so that the questions may be answered there and then.” Shervin Mossammaparast, founder of Avancer, an online retailer specialising in quality homewares and kitchen appliances agrees, saying “With an online store, your check-out is always staffed and you are ready for action when the customer is ready to buy. At Avancer we like to make the purchasing experience as easy as possible and give customers a wide range of payment options that offer security and convenience.” Read more...

Thursday, July 18, 2013

Ten ways to add colour to your winter wardrobe

At a recent coffee catch-up, a friend shared her excitement at having just purchased a red dress. We both agreed that red was a timeless colour, more interesting than black, and a great winter colour that could be accessorised with neutral or black shoes and accessories. The shops are jam-packed with colour this season, so if you’re in need of a little winter pick-me-up, I highly recommend adding a bit of colour to your winter wardrobe. Read more...


Monday, July 1, 2013

ACTease July 2013

What do your possessions say about you? Imagine that a collection of your favourite items, including paintings and drawings you created, clothing, furniture and other precious mementos were locked away in a room for fifty years before being uncovered to an audience you’d never met. How do you think your character and life experiences would be viewed in the eyes of these strangers and what’s more, would you care? Read more...